LRS Mobile App Troubleshooting Tips

Participant Information
Trouble accessing the retirement plan mobile app? Here are simple troubleshooting steps that solve many common mobile app issues. 

Helpful rules of thumb: Restart the app → Log out & back into the app → Restart the phone. 
These troubleshooting steps resolve a large percentage of mobile app problems. If those steps do not work, please continue reading below for additional tips. 

Additional Troubleshooting Tips: 
  1. Confirm Your Internet Connection
    • Switch between Wi-Fi and cellular data.
    • Open a website or another app to verify connectivity.
  2. Check Available Storage Space
    • Many apps need free space to function properly.
    • Delete unused files, photos, or apps if storage is low.
  3. Review App Permissions
    • Check your phone settings to make sure the app has access to required features such as the camera, microphone, notifications, location, or storage.
  4. Check for App Updates
    • Visit the Apple App Store or Google Play Store.
    • Install any available updates, as bugs are often fixed in newer versions.
  5. Reinstall the App
    • Uninstall and reinstall the app to replace potentially corrupted files.
    • Be sure you know your login credentials before doing this.

Bonus: 

Clear the App Cache (Android)
  • Go to Settings > Apps > [Select LRS App] > Storage > Clear Cache
  • This step removes temporary files without deleting account data.

If the App Is Still Not Working

Gather the following information before contacting LRS Participant Support at service@leadingretirement.com:
  • App name and version listed in your phone 
  • Phone model & Operating system version (iOS/Android)
  • Detail & screenshot of exact error message
  • Date and time the problem occurred

Article ID: 181, , Modified: Today at 4:31 PM
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